Frequently Asked Questions

What if my slot machine cash out voucher expired while the casino was temporarily closed?

Any slot machine cash out voucher that expired between March 20, 2020 and June 12, 2020 will be extended for an additional 90 days from the date of opening.

What happened to my Seminole Wild Card Tier Points?

Your Seminole Wild Card Tier Points did not expire or change during our temporary closure. Your Seminole Wild Card tier status will be the same as it was prior to the temporary closing.

Did my remaining Comp Dollars expire?

As of March 21, 2020, we stopped expiring any unused Comp Dollar balance. Comp Dollar 60 day expiration will commence starting August 1, 2020.

What happened to my unused Free Play Rewards (Bounce Back)?

Any unredeemed Free Play Rewards (Bounce Back) earned between March 1 and March 20, 2020 will be extended through August 1, 2020. Log into SeminoleWildCard.com to view your balance. An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated.

What happens to the gift giveaways that were planned?

Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. Qualified guests will be notified of the new dates and times.

What happens to the entries I had for upcoming promotions?

Any entries earned for upcoming promotions will be transferred to new promotions, and guests will be notified of their entry balances. No entries will be lost.

Is smoking allowed?

Yes, smoking will be allowed in designated areas.

Which entrances to the casino will be open for guests to use? What garages/parking?

Free parking will be available at Seminole Way, Winner’s Way and Lucky Street Garages. Guests parking in Seminole Way will need to enter the facility at the Hard Rock Hotel porte-cochere.

Gaming facilities operated by the Seminole Tribe of Florida have taken enhanced health and safety measures to protect our customers and team members. You must follow all posted instructions while visiting one of our gaming facilities. By entering this gaming facility, or any of its associated amenities, you acknowledge your understanding that there is an inherent risk of exposure to COVID-19 in any public place where other people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting a gaming facility operated by the Seminole Tribe of Florida, or any of its associated amenities, you voluntarily assume all risks related to exposure to COVID-19.