Frequently Asked Questions

Check out our Frequently Asked Questions. If you don't see an answer to your question here, then shout, shout, let it all out on the form in the Contact Us page. Or, call us at 1-866-502-PLAY (7529) anytime.

  • How do I sign up for a Seminole Wild Card?

    Joining is fast, free and easy. Stop by the Player's Club in the Casino with a valid photo ID to sign up (must be 21 or older). Rack up your Seminole Wild Card rewards, earn Comp Dollars and qualify for promotions. Go to to sign up and get the most out of Seminole Wild Card.


    How do I get a line of credit?

    You may contact your host for assistance in opening up a line of credit or apply online now.


    How can I get a copy of my Win/Loss statement?

    Guests can obtain their win/loss statements by one of the following ways:

    1. Visit the Seminole Wild Card Player’s Club with valid ID.
    2. Log In to your Seminole Wild Card account and request your Win/Loss statement.
    3. Call Customer Care at 954-327-7625.


    Does the casino offer sports betting?

    No. Sports betting is not currently available in Florida.

  • What time is check-in and check-out?

    Check-in starts at 4PM EST. Check-out is at 11AM EST.


    Can I request early check-in?

    Yes. Early check-in may be requested and will be accommodated if available.


    Do you allow pets?

    Yes. We accept dogs up to 40 pounds on property. A $100 non-refundable fee will apply for hotel guests. Read our pet policy. There is a pet area located outside at the bus lobby entrance.


    Do you have a resort fee?

    Yes. Daily resort fee of $25 includes:

    • Access to Resort Pools (Hard Rock Hotel, Guitar Hotel & Lagoon complex)
    • Complimentary pool towels
    • Daily access to fitness center (2 people)
    • Expedited entry into Daer Dayclub & Nightclub (admission fees still apply)
    • Complimentary Wi-Fi
    • Unlimited local calls

    *All XCARD and Elite members will have their daily resort fee waived.


    Do you place a hold for a security deposit on my credit card at check-in?

    Yes. We hold a $100 security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out provided there were no charges billed back to the room.


    Do you offer Wi-Fi?

    Yes. We offer complimentary Wi-Fi for all hotel guests.


    Do you allow smoking in hotel rooms?

    Our hotel offers both smoking optional and non-smoking floors. We will always do our best to accommodate our guest’s smoking preferences however these requests are non-guaranteed and based on availability at the time of check-in.


    Do you offer complimentary parking?

    Yes. We have complimentary parking located on property at Lucky Street Garage, Winner’s Way Garage and Seminole Way Garage. Valet parking is also available at a charge of $25 for overnight guests. Daily rate is $20. XCARD members will receive complimentary parking.


    Do you have a day pass for the pools?

    The pool is available to guests staying in the hotel. Cabanas are now available 7 days a week for rent and are based on availability. Reservations are required and may be made by calling 954-327-7672.


    Does the hotel offer babysitting/nanny services?

    Yes, babysitting services can be arranged by contacting the Concierge Desk.

  • Do I have to be a hotel guest to use Rock Spa® services?

    No. Rock Spa® and Salon is available to both hotel and non-hotel guests at Seminole Hard Rock Hollywood. Customers who are not registered as hotel guests are welcome to book appointments based upon availability.


    What is the spa cancellation policy?

    If for any reason you need to cancel or reschedule your appointment, you must do so at least four hours prior to your appointment. There is a 100% charge for cancellations with less than four hour notice. If you arrive late for your appointment, your treatment experience time will be shortened accordingly; and you will be responsible for payment in full. If you arrive more than five minutes late without prior notification, your appointment will be considered a same-day cancellation and the appropriate fee applied to your credit card.


    Does the hotel have a workout facility?

    Yes, Rock Spa® & Salon offers a complete workout facility which is available to our hotel guests. Appropriate gym attire, including athletic, closed-toe, rubber-soled shoes and shirts are required.


    Do I have to be a hotel guest to use the pool?

    The Pool and Gardens area is available to registered guests of the hotel only. The presence of a parent or legal guardian for children under 18 years of age is required.

  • Where can I purchase a Seminole Hard Rock Gift Card?

    Seminole Hard Rock Gift Cards can be purchased on-site at the following locations:

    What forms of payment are accepted?

    Gift cards may be purchased with cash or a major credit card: Visa, MasterCard, Discover and American Express.


    Where can gift cards be redeemed?

    Seminole Gift Cards can be redeemed at all Seminole Casino and Seminole Hard Rock properties in the state of Florida. Gift cards can be redeemed at all food & beverage and hotel outlets which are owned by Seminole Gaming. Outlets which are leased to third-party venues are not included in the redemption plan. A full list of valid redemption outlets at Seminole Hard Rock Hollywood is below.


    • Beach Club Bar & Grill
    • Cipresso
    • Constant Grind at The Guitar Hotel
    • Council Oak Steaks & Seafood
    • Hard Rock Cafe
    • In-Room Dining
    • Kuro
    • Pool Bar & Grill
    • Rise Kitchen & Deli

    Bars & Lounges

    • Casino Floor
    • Beverage Service
    • Center Bar
    • Council Oak Bar & Lounge
    • Kuro Bar & Lounge
    • Oculus Bar
    • Poker Room Beverage Service


    • The Guitar Hotel
    • Hard Rock Hotel
    • Oasis Tower at Seminole Hard Rock Hotel & Casino
    • Rock Spa® & Salon
    • Hard Rock Store
    • Rock Shop®


    Are gift cards redeemable for Slot Play?

    No. Gift cards may not be used to redeem Slot Play.


    Are gift cards redeemable for Match Play for Table Games?

    No. Gift cards may not be used to redeem Match Play.


    Can I return an item purchased using a gift card?

    Yes. Items purchased with gift cards may be returned. Bring the items along with the receipt to the store where it was purchased for a refund in the form of a merchandise credit. Items purchased with gift cards cannot be returned for cash.


    How can I check my gift card balance?

    To check your gift card balance, click here.


    Can gift cards be redeemed at DAER Nightclub & Dayclub?

    No. Gift cards cannot be redeemed at DAER Nightclub & Dayclub

  • How do I request a donation?

    For donation requests, please submit the Donation request form.

  • Do you offer shuttle or transportation services?

    Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact concierge for assistance at 954-327-7673. Taxis are also on site 24/7 in the valet entrance.


    Does your facility offer wheelchairs?

    Yes. Complimentary wheelchairs are available. If you require a motorized scooter, please contact the Concierge by calling 954-327-7473 with 24 hours notice to allow for delivery. Charges will apply.


    Do you have a buffet?

    Fresh Harvest, the resort’s new contemporary buffet, offers guests five distinctly themed dining genres, arranged by food style, identity and decor.