WHAT TIME IS CHECK-IN / CHECK-OUT?
Check-in starts at 4p.m. EST. Check-out is at 11a.m. EST.
CAN I REQUEST EARLY CHECK-IN?
Yes. Early check-in may be requested and will be accommodated if available.
DO YOU ALLOW PETS?
Yes. We accept dogs up to 40 pounds on property. A $100 non-refundable fee will apply for hotel guests. Read our pet policy. There is a pet area located outside at the bus lobby entrance.
DO YOU HAVE A RESORT FEE?
Yes. Daily resort fee of $25 includes
- Access to Resort Pools (Hard Rock Hotel, Guitar Hotel & Lagoon complex)
- Complimentary pool towels
- Daily access to fitness center (2 people)
- Expedited entry into Daer Day Club & Nightclub (admission fees still apply)
- Complimentary WiFi
- Unlimited local calls
All Xcards and Elite members will have their daily resort fee waived
DO YOU PLACE A HOLD FOR A SECURITY DEPOSIT ON MY CREDIT CARD AT CHECK-IN?
Yes. We hold a $100 security deposit per night on the credit card provided at Check-in for incidental charges. The hold will be released at Check-out provided there were no charges billed back to the room. (Maybe a disclaimer on refund time frames for CC’s and Debit Cards)
Do you offer wi-fi?
Yes. We offer complimentary WiFi for all hotel guests.
DO YOU ALLOW SMOKING IN THE HOTEL ROOMS?
Our hotel offers both smoking optional and non-smoking floors. We will always do our best to accommodate our guest’s smoking preferences however these requests are non-guaranteed and based on availability at the time of Check-in.
DO YOU OFFER COMPLIMENTARY PARKING?
Yes. We have complimentary parking located on property at Lucky Street Garage, Winner’s Way Garage and Seminole Way Garage. Valet parking is also available at a charge of $25 for overnight guests. Daily rate is $20. Only X-Card Members will receive complimentary Parking.
DO YOU HAVE A DAY PASS TO THE POOL?
The pool is available to guests staying in the hotel. Cabanas are available for rent by non-hotel guests and are based on availability Monday through Thursday. Reservations are required and may be made by calling 954-327-7672.
DOES THE HOTEL OFFER BABYSITTING/ NANNY SERVICES?
Yes, babysitting services can be arranged by contacting the Concierge Desk.