CASINO | Casino Hosts
Seminole Hard Rock Hotel & Casino Hollywood Host Team
Vice President of Casino Marketing
With over 25 years of sales and marketing experience, our newest vice president of casino marketing, Tom Mullin, holds a full house in guest satisfaction. Tom has been with Seminole Hard Rock Hollywood since its inception in 2004 and most recently served as director of player development. He’s also honed his winning hand as a player development manager and a player development executive. He’s spent time at Trump Plaza in Atlantic City as a VIP service representative and with MCI Telecommunications as a national account team sales manager. A gaming expert and outstanding leader, Tom is also a former South Florida restaurant and pub owner and a music aficionado who loves dogs (our hotel is pet-friendly). Feel free to congratulate Tom on his new promotion!
Vice Presidents of Player Development
Veteran gaming industry insider Brian brings over 18 years of experience to Seminole Hard Rock. He started his career at Foxwoods in Connecticut in 1994 where he orchestrated quality gaming experiences for some of the top players in the Northeast. Brian joined the Seminole Hard Rock team in 2009 as our vice president of player development and has been accommodating guests with his excellent customer service skills ever since.
A familiar face from sister property Seminole Casino Coconut Creek, Steve Bachen brings his world class Player Development expertise and strategic vision to Seminole Hard Rock Hollywood. For over 25 years, Steve’s built a winning hand beginning with a variety of Front Services and Host positions at the Atlantic City Hilton gradually working his way up to Executive positions with Atlantis, Paradise Island, Bahamas and Caesars Entertainment’s Fort Lauderdale Office. Our newest Vice President of Player Development is a real “ace in the hole” sure to take your gaming experience to the next level.
Player Development Executives
A player development professional, Jonathan’s eight years with Seminole Hard Hollywood stand as a testament to his guest satisfaction excellence. Jonathan is a driven and self motivated individual who is committed to building unique personal relationships with each and every one of his guests. Going above and beyond comes standard to Jonathan. Don’t miss out on all that Seminole Hard Rock Hollywood has to offer. Reach out to Jonathan via email and get ready to take your gaming experience to the next level.
From the high seas to the high limit rooms, Nicole Sexton brings over 20 years of gaming business experience to our guests at Seminole Hard Rock Hollywood. Her enthusiasm and desire to up the ante for guest satisfaction led her from the Palm Beach Princess in 2008 to Seminole Hard Rock Hollywood as a Player Development team member. She’s now a Player Development executive where her charismatic personality, dedication and attentive qualities always add up to an engaging guest experience. Nicole enjoys the fast-paced and exciting atmosphere at Seminole Hard Rock Hollywood and looks forward to sharing her winning strategies with you.
Direct from the Big Apple New York City, Vanessa brings 15 years of hotel and casino marketing experience to our slice of the South. As an inaugural team member, Vanessa learned the ropes stateside, before taking her talents to other casinos overseas for five years. She knows there is “no place like home” and we’re glad that she’s returned to her Seminole Hard Rock Hollywood Family as a Latin American player development executive. Please don’t hesitate to contact Vanessa with any questions.
An eight-year Seminole Hard Rock Hollywood veteran, Arturo is your go-to guy for customer service. Arturo speaks both English and Spanish which has been helpful in working with native and foreign guests. Working his way up from the Players Club, Arturo has made it his #1 priority to make players feel welcomed and valued. Now as an executive casino host, he has stepped-up the beat to meet and greet even more guests. For an international welcome accented with old world graciousness, ask for Arturo.
For approximately eight years, Jorge has been perfecting the exceptional guest experience at Seminole Hard Rock Hollywood. He’s a bilingual professional who has quickly risen through the ranks from supervisor for the in-room dining department to the marketing department to his present position as a superstar executive host. Jorge’s background includes positions at Miami's most desirable five-star and Five Diamond luxury hotels. His ability to speak both English and Spanish has been instrumental in making international guests feel right at home. Highly motivated, Jorge is willing to go that extra mile to assist you.
A hospitality and gaming industry professional, Karen began her career in Chicagoland in the 90s as a table game dealer. She quickly was promoted to Player Development where she enjoyed various supervisory and managerial positions among the most reputable names in the gaming industry. For the past 20 years, Karen has taken great pride in delivering world class customer service to her guests. As an executive casino host, Karen is an engaging, integral team member team ready to take players to the top. Stop by or reach out; she would love to meet you!
A Tampa transfer, Kristina Valente has been with the Hard Rock brand since 2007. As a casino host at sister property Seminole Hard Rock Tampa, Kristina progressively showed her strengths in customer service and attention to detail. One year later, she transferred to Hollywood to showcase her winning style as an executive host. Kristina's main focus is to convey a special "One-of-a-Kind" feeling to players. She’s ace at establishing long-term guest relationships because of her ability to find the perfect accommodations for each visit. If you have any questions or requests, send her an email or give her a call. She'd love to hear from you!
Another executive casino host, Tanya has over eight years of gaming experience combined with a background in business. Tanya was born and raised in London, England and has a true love for European culture. Whether it is time for tea or Texas T, Tanya truly loves to see her guests prosper and greets each arrival with a smile. She’s a pro at helping players align their taste, skill and desired games. A true rock star, Tanya has been known to sing a song or two and relished her involvement in many of Seminole Hard Rock Hollywood’s charity initiatives and fashion shows. Give her a call or email her, any time. She would love to meet you!
He is of Vietnamese descent but was born and raised in Paris and speaks French, Vietnamese and English. His marketing background makes him an outgoing host who enjoys developing relationship with players, making new friends and greeting old ones. Let him welcome you the world of Seminole Hard Rock in his own special way.
Rock your play in style with Alex who has been striking all the right chords with guests at Seminole Hard Rock Hollywood since 2006. Alex worked his way up from Players Club representative to Casino Host in just one year. A dedicated professional, Alex’s priority is making first-time and long-term memories. Call, email or text him for a truly personalized experience.
The worldly Aneel has been with Seminole Gaming for more than five years. Fluent in English, Urdu, Hindi and soon-to-be Spanish, Aneel’s welcoming and positive personality, engaging approach and dedication to guests is second to none. His wealth of expertise across many casino disciplines ranging from cash operations to table games and poker, establishes him a great resource for guests. Next time you visit, make it a must to meet Aneel to maximize your Seminole Hard Rock Hollywood gaming experience!
Ava is a seasoned gaming industry professional who strives to take customer service to the next level. Ava started her career in the table games field as a dealer and was part of the opening team at Foxwoods Resort in Connecticut. She then moved on to Mohegan Sun and supported their opening as a table games floor supervisor, eventually working her way up to pit manager. Ava joined Seminole Hard Rock Hollywood in 2007 to pursue a career in marketing. Her extensive gaming knowledge, stellar customer service skills and “can do attitude” go above and beyond for Seminole Hard Rock Hollywood guests. During your next visit, be sure to contact Ava. She can’t wait to hear from you!
All-in dating back from when Seminole Hard Rock opened its doors in 2004, Bianca is an engaging and vibrant team member. A testament to the success of the Player’s Club, Bianca credits her host achievements to her hospitality and gaming industry background. Her passion is fashion and she’ll always greet you in style with grace and charm. Bianca counts her guests among family so going above and beyond to make each visit memorable is in her nature. Don’t be shy to send her an email or give her a call.
Christine "Tina" Owen
Our own award-winning Rock Star Tina is also an honored Leader of the Pack! She is progressively recognized for her knowledge of the complete experience including reservations, casino credit and, now, casino host! Tina’s commendable service is a result of hard work and expert awareness of every aspect of Seminole Hard Rock Hollywood. Prior to becoming a part of our family five years ago, Tina served up smiles in marketing and customer service. Experience first-class entertainment with Tina paving the way to win at Seminole Hard Rock Hollywood.
Crista is no stranger to the hospitality industry having begun her career with Hard Rock over 10 years ago in Orlando, Florida. As a Seminole Hard Rock Hollywood casino host, she prides herself on making sure her guests have the total Hard Rock experience! With a background in marketing and management, Crista is a well-rounded host who loves meeting new guests and getting together with old friends. Call or email her, anytime, or better yet, just come by and visit her in the casino to say, “Hello.”
Cristian is a bi-lingual casino host fluent in English and Spanish. He possesses more than 20 years of experience in customer service and sales for high-end retail stores in Argentina and the EEUU. As one of our newer team members, Cristian’s superior skills, dedication and drive in cash operations netted him a prime casino host position.
With more than five years at Seminole Hard Rock Hollywood under his belt, Daryl has shown superior management skills in cash and credit operations, VIP services, employee training, promotions and more. After becoming our Rock Star of the Month in October 2009, Daryl made the leap to casino host where further shone by keeping customers and players at the top of their game. Customer satisfaction is priority #1 for the Broward College and Florida Atlantic University business alum. He credits his family and strong professional ethics for his unique and accommodating host savvy.
Jian "Ken" Wu
Jian (Ken) Wu is originally from China. He moved to the US at age seven and is fluent in both Mandarin and Cantonese. He began his Seminole Hard Rock Hollywood Hotel & Casino career in VIP Services and has since fine-tuned his skills as a table games dealer and floor supervisor. Ken, however, had always kept his eye on the prize of becoming a casino host. We’re proud to welcome him as one of the newest additions to our player development family. Ken’s a gregarious and kind-hearted host who wows guests with his magnetic personality. Make sure to say “hello” when you see him!
Former broadcaster Kristofer made the successful switch from TV to gaming entertainment at Seminole Hard Rock Hollywood in 2009 and has never looked back. Kris is a native South Floridian and an alumnus of the historical Florida A&M University. Fostering a passion for education, Kris utilizes his spare time to teach grade school children and perform community service. He receives rave reviews from guests and team member and is highly regarded as a creative asset and a joy to work with.
Go-getter Lamar has worked his way through several of our customer service departments, including Food & Beverage, to find his rightful place in Player Development. A six-year property veteran, Lamar’s kind-hearted and cheerful approach and inimitable spirit make him an incredible asset to both team members and guests. Lamar is all about delivering over what is expected to ensure a memorable visit each and every time to Seminole Hard Rock Hollywood. If you have any questions, please give him a call. He’s always ready and willing to accommodate old friends and new friends, alike!
Tri-lingual Marcio (Spanish, English and Portuguese) fully understands the diverse cultural needs of his foreign players. Born in Brazil, Marcio has also resided in Caracas, Venezuela. Although a relative newcomer to the gaming industry, Marcio brings over 10 years of marketing and advertising experience to his position as Seminole Hard Rock Hollywood casino host. If you are looking for a hands-on casino host to navigate the endless entertainment possibilities and multiple ways to win big, reach out to Marcio. He would love to meet you!
Marguerite "Missy" VanGieson
Marguerite introduced herself to Seminole Hard Rock Hollywood guests in 2008 as a pit clerk. This entre into the exciting gaming industry gave her a solid background in table games. Promoted to casino host three years ago, Marguerite loves her job and cherishes the interesting journey and diverse players she serves.