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contact | frequently asked questions

  • What time is Check-in / Check-out?

    Check-in is guaranteed at 4p.m. EST. Check-out is at 11a.m. EST.

  • Can I request early check-in?

    Yes. Early check-in may be requested and will be accommodated if available. Guest rooms are based on daily occupancy and cannot be guaranteed until 4p.m.

  • Do you offer shuttle or transportation services?

    Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact concierge for assistance at 954-327-7673. Taxis are also on site 24/7 in the valet entrance.

  • Does your facility offer wheelchairs?

    Yes. Complimentary wheelchairs are available. If you require a motorized scooter, please provide concierge with 24 hours notice to allow for delivery. Call 954-327-7673. Charge will apply.

  • Do you allow pets?

    Yes. We accept dogs up to 40 pounds on property. A $100 non refundable fee will apply for hotel guests.

    » Download Pet Agreement Policy.

  • Do you have a day pass to the pool?

    The pool is available to guests staying in the hotel. Cabanas are available for rent by non-hotel guests and are based on availability Monday through Thursday. Reservations are required and may be made by calling 954-327-7672.

  • How do I get a line of credit?

    You may contact your host for assistance in opening up a line of credit or apply online now.

  • Do you have a resort fee?


  • Do you offer complimentary parking?

    Yes. We have complimentary parking located on property at Lucky Street Garage, Winner’s Way Garage and Seminole Way Garage. Valet is also available at a charge of $15 for overnight guests. Daily rate is $7. Discounts available for Player’s Club Members.

  • How can I get a copy of my win/loss statement?

    Guests can obtain their win/loss statements by one of the following ways: Visit the Player’s Cub with valid ID. Email or call the Win/Loss request line at (954) 585-5153. Or log on to

  • Do you offer a gift card for playing slots?